2021 BOX OFFICE / TICKETING INFO

DOCLANDS DOCUMENTARY FILM FESTIVAL ONLINE PASS

A DocLands Online Pass gives you access to films & programs streaming May 7 – 16. Pass quantities are limited. Some films can only be streamed to passholders within the State of California, and some films can only be streamed during specific, 48-hour windows of time during the Festival.

Please click here to see a list of titles with special viewing time and/or geographic restrictions.

CA RESIDENT ONLINE PASS
$139 General | $99 CFI Members

NON CA RESIDENT ONLINE PASS
$129 General | $89 CFI Members

DOCLANDS DONOR PASS
$500

INDIVIDUAL FILM STREAM
$10 General | $8.50 CFI Members

Tickets go on-sale to CFI members on April 9 at noon.
Tickets go on-sale to the General public on April 10 at noon.

IN-THEATER PRICING  |  SMITH RAFAEL FILM CENTER

$13 General | $10 CFI Members | $11 Senior (65+) / Youth (18 & under)

COVID-19 PROTOCOL AT THE SMITH RAFAEL FILM CENTER

Several DocLands films will screen at the Smith Rafael Film Center. Please be assured, we are taking the responsibility of keeping you and our team members safe and have implemented the following changes and procedures:

ONLINE TICKETING:
All transactions will be touch-less credit card purchases. We offer online ticketing and recommend purchasing your tickets in advance through our website.

HAND SANITIZERS available throughout the theater.

SOCIAL DISTANCING:
We are now offering reserved seating to ensure appropriate social distance in each auditorium. Our team will monitor all auditoriums and assist with seating prior to the start of each movie. Currently we are open at 50% of normal capacity. Showtimes will be staggered to reduce cross-traffic in common areas.

FACE MASKS:
All Rafael team members and guests are required to wear face masks at all times, including while seated in the theatre.

CLEANING:
Rafael team members will be sanitizing high-contact surfaces frequently. This includes all door handles, countertops, bathroom stalls, faucets, railings, etc. Seating will also be thoroughly cleaned and sanitized between each screening.

The theater has also adopted CinemaSafe, the uniform health and safety protocols issued by the National Association of Theatre Owners.

ACCESSIBILITY

Films streamed at DocLands will have either English language subtitles or English language closed-captioning available. Additionally, most films streaming at DocLands will include a post-film conversation that will be translated by an ASL interpreter.

CRUTCH will be offered streaming with AD

For any accessibility-related questions and/or additional needs, please email [email protected].

CUSTOMER SUPPORT

Customer support agents are available to assist with any questions. Click the pink ‘Help‘ symbol in the bottom right corner to chat with a live agent or send us a message at [email protected].

Live customer support hours are 9:00 am – 10:00 pm from May 5-16.
You can also leave a message with our support staff by calling 415.552.5580. Calls are returned within 24 hours.

FREQUENTLY ASKED QUESTIONS

CAFILM CHANNEL QUESTIONS

Yes you can. See the video tutorial above on how to watch via either Roku or Apple TV.

If you don’t have one already and wish to purchase one, you can buy a Roku device here or an Apple TV device here. Your Apple TV must be 4th generation or newer, and your Roku must be 3rd generation or newer.

Please note: While we recommend Roku or Apple TV as the best viewing experience, you are not required to own either to stream our films. Film can always be streamed via a web browser, if preferred.

DocLands passholders have access to all DocLands films and programs during the Festival. To learn more go to doclands.com/early-bird.

Yes. When you access a film on the CAFILM streaming channel, you’ll notice underneath most feature film descriptions, a supplemental Q&A conversation with the filmmaker(s).

TICKETING QUESTIONS

Info coming soon.

Info coming soon!

A watch window is how long you have to watch a film once you hit ‘PLAY’.

Most films have 48hr watch windows, but some have shorter windows. Some films in the festival are scheduled at specific dates & times. See the chart below for those titles and the accompanying details.

Yes. More information coming soon.

Virtual screenings during the DocLands Documentary Film Festival have a capacity limit similar to the amount of tickets that would be available for in-theater screenings. The number of tickets we have available for purchase are negotiated with representatives from each film, as these Festival showings are often the premiere of their film or a very early showing of the film and are therefore limited before the film’s official release.

TECHNICAL/HARDWARE QUESTIONS

Mac OSX 10.12 or later

We recommend using the latest version of Google Chrome or Safari. Other supported browsers include: Firefox and Opera.

Yes. You can watch our films on iPhone/iPad via a web browser. We recommend Google Chrome or Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Yes, you can watch Festival films using Chrome on Android 6.0 or later.

Yes. You can AirPlay video from an iPad/iPhone to an Apple TV or select Samsung Smart TVs compatible with Airplay (check to see if there is an Airplay badge on the TV if uncertain). Follow these instructions:

  • Check that the TV and device are on the same wifi network.
  • Ensure Screen Mirroring is turned off from your device settings
  • Open the video player on your computer or device.
  • Click on AirPlay button () in the bottom right-hand side of the player.
  • Select which device you’d like to watch the video on when prompted.
  • If prompted to, enter code from TV into device.

No. iPad & iPhone iOS doesn’t support playback of encrypted video through screen-mirroring.

We recommend using the latest version of Google Chrome as your web browser. Firefox, Microsoft Edge, and Opera are also supported. Internet Explorer is not supported.

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button () in the bottom right-hand side of the player. Please note: Chromecast will not work from an iPad/iPhone.

That means that there is incompatibility between the device and the TV. Try updating the web browser on the device to ensure you have the most recent version.

  • Try updating your web browser.
  • If updating does not work, try a different web browser. For example, if you are using apple’s safari browser, try using Google Chrome or Mozilla Firefox instead.
  • If switching browsers does not work, try watching on a different device. For example, if the video is not playing on your iPad, try using watching on a computer instead.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

PASSHOLDER QUESTIONS

No. Your account is unique to you. A friend/family member must purchase their own pass to watch on their device. If a passholder shares their account, their account will be revoked and that purchase will not be refunded. Exceptions apply only to dual memberships.

No. The week of April 26th, DocLands passholders will be sent unique login credentials to watch all films on the CAFILM channel available on Roku and Apple TV devices or via watch.cafilm.org.

Tutorial video on how to login coming soon.

No. Your DocLands pass allows access to the full catalog of Festival programs. Your login credentials to the CAFILM streaming channel will be emailed to you the week of April 26th.